Privacy policy

1. DATA PROTECTION AT A GLANCE

GENERAL REMARKS

The following notes explain in simple terms what happens to your personal data when you visit our website.

Personal data is any data that can be used to identify you personally. Further information on data protection can be found in the privacy statement below.

DATA COLLECTION ON OUR WEBSITE

WHO IS RESPONSIBLE FOR DATA COLLECTION ON THIS WEBSITE?

Data processing on this website is carried out by the site operator, whose contact details can be found in the site's legal notice.

HOW DO WE COLLECT YOUR DATA?

Some data is collected by the fact that you communicate it to us, for example by entering it in a contact form.
Other data is automatically collected by our computer systems when you consult the website. This is mainly technical data (e.g. Internet browser, operating system or time of day a page is accessed). This data is collected automatically as soon as you access our website.

WHAT DO WE USE YOUR DATA FOR?

Some data is collected to ensure the error-free availability of our website. Other data may be used to analyze your user behavior.

WHAT ARE YOUR RIGHTS WITH REGARD TO YOUR DATA?

You have the right at any time to receive free information on the origin, recipient and purpose of your stored personal data. You also have the right to request the correction, blocking or deletion of this data, and have a right of recourse to the competent supervisory authority.

ANALYSIS TOOLS AND THIRD-PARTY TOOLS

Your browsing behavior may be statistically analyzed when you visit our website, mainly by means of cookies and analysis programs. The analysis of your browsing behavior is generally carried out anonymously, i.e. it cannot be traced back to you. You can object to this analysis or prevent it by refraining from using certain tools. Further information on this subject can be found in the privacy statement below.

2. GENERAL NOTES AND MANDATORY INFORMATION

DATA PROTECTION

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal provisions on data protection and this privacy statement.

Various personal data are collected when you use this website. Personal data is data that can be used to identify you personally. This privacy statement explains what data we collect and how we use it. It also explains how and for what purpose.

We would like to draw your attention to the fact that data transfer over the Internet (e.g. e-mail communication) may be subject to security breaches. It is impossible to protect data completely against access by third parties.

INFORMATION ON THE ORGANIZATION RESPONSIBLE

The organization responsible for data processing on this website is:

Voyages Flammang S.à.r.l.
58, Rue Alzette L-4010 Esch/Alzette
Telephone: (+352) 54 00 54
E-mail : data-protection@flammang.lu

The body responsible is the natural or legal person who, alone or with others, decides on the purpose and means of processing personal data (e.g. names, e-mail addresses, etc.).

REVOCATION OF YOUR CONSENT TO DATA PROCESSING

Many data processing operations are only possible with your express consent. You can revoke your consent at any time by sending us an informal e-mail. The revocation does not affect the legality of any data processing carried out prior to the revocation.

RIGHT OF APPEAL TO THE COMPETENT SUPERVISORY AUTHORITY

In the event of a breach of data protection, the data subject has the right to appeal to the competent supervisory authority. The supervisory authority responsible for data protection issues is the CNPD (National Commission for Data Protection): https://cnpd.public.lu/fr.html

RIGHT TO DATA PORTABILITY

You have the right to retrieve or hand over to a third party the data that we process automatically on the basis of your consent or in the performance of a contract, in a commonly used and machine-readable format. Any request on your part for the direct transfer of data to another data controller will only be carried out if such transfer is technically possible.

SSL/TLS ENCRYPTION

This site uses SSL/TLS encryption for security reasons and to protect the transfer of confidential content such as orders or requests that you send to us as site operator. A secure connection can be recognized by the fact that the browser address bar begins with "https://" rather than "http://", and by the padlock symbol that appears.

The data you transmit to us cannot be read by third parties when SSL/TLS encryption is activated.

SECURE PAYMENTS ON THIS WEBSITE

If the conclusion of a contract for a chargeable service is linked to an obligation to provide us with your payment details (e.g. account number for direct debit authorization), these details are required to process the payment.

Payment by the usual means (Visa/MasterCard, direct debit) is made exclusively via a secure SSL/TLS connection. A secure connection can be recognized by the fact that the browser address bar begins with "https://" rather than "http://", and by the padlock symbol that appears.

The payment data you transmit to us cannot be read by third parties during secure communication.

INFORMATION, LOCKING, DELETION

Within the framework of the legal provisions in force, you have the right at any time to obtain, free of charge, information on the personal data concerning you that has been stored, its origin and recipient, as well as the purpose of the data processing, and, where applicable, a right to rectification, blocking or deletion of such data. If you have any questions on this or any other aspect of personal data, you can contact us at any time at the address given in the legal notice.

OPPOSITION TO ADVERTISING E-MAILS

It is hereby forbidden to use the contact details published in the imprint to send unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of unsolicited sending of advertising material such as spam.

3. DATA PROTECTION E-MAIL ADDRESS

If you have any questions about data protection for our company, please do not hesitate to send us an e-mail to the following address:

E-mail : data-protection@flammang.lu

4. DATACOLLECTION ON OUR WEBSITE

COOKIES

Internet pages sometimes use so-called "cookies". Cookies do not damage your computer in any way and do not contain any viruses. Cookies serve to make our offer more user-friendly, more efficient and safer. Cookies are small text files that are stored on your device and saved in your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to notify you when you receive a cookie, to allow cookies only in certain circumstances, to prevent cookies from being accepted in certain circumstances or in general, and to enable automatic deletion of cookies when you close your browser. Disabling cookies may restrict the functionality of this website.

Cookies, which are necessary for the execution of the electronic communication process or for the provision of certain functions that you wish to use (e.g. the "Shopping Cart" function), are stored in accordance with Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in storing cookies so that the provision of its services is technically error-free and optimized. Insofar as other cookies (e.g. cookies used to analyze your browsing behavior) are stored, they will be dealt with separately in this privacy statement.

SERVER LOG FILES

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information includes browser type and version.

operating system used
the referring URL
host name of access device
time of server request
IP address

These data are not cross-checked with other data sources.

Data is processed on the basis of Article 6(1)(b) of the RGPD, which authorizes the processing of data where it is necessary for the performance of a contract or pre-contractual measures.

CONTACT FORM

If you send us an inquiry via the contact form, we will store the information given on the form, including the contact details you have entered, so that we can process your inquiry and deal with any further questions you may have. This information will not be passed on without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Article 6(1)(a) of the GDPR). You may revoke your consent at any time; to do so, simply send us an informal e-mail. The revocation does not affect the legality of the data processing processes carried out prior to the said revocation.

We store the data you enter in the contact form until you ask us to delete it, until you revoke your consent to its storage or until the purpose of the data storage becomes obsolete (e.g. once your request has been processed in full). Binding legal provisions - in particular retention periods - remain unaffected.

DATA PROCESSING (CUSTOMERS AND CONTRACTS)

We collect, process and use personal data only insofar as they are necessary for the establishment, arrangement of the content or modification of the legal relationship (permanent data). In doing so, we rely on Article 6(1)(b) of the GDPR, which permits the processing of data where necessary for the performance of a contract or pre-contractual measures. We only collect, process and use personal data relating to the use of our internet pages (usage data) to the extent necessary to offer or invoice the service to the user.

The customer data collected is deleted once the mandate has been terminated or the business relationship has ended. Statutory retention periods remain unaffected.

TRANSFER OF DATA WHEN CONCLUDING A CONTRACT FOR ONLINE STORES, MERCHANTS AND SHIPMENT OF GOODS

We will only transfer personal data to third parties if this is necessary for the performance of the contract, for example to the companies responsible for delivering the goods or to the credit institute responsible for processing payment. No other data will be transferred unless you have given your express consent. Your data will not be passed on to third parties without your express consent, e.g. for advertising purposes.

Data is processed on the basis of Article 6(1)(b) of the RGPD, which authorizes the processing of data where it is necessary for the performance of a contract or pre-contractual measures.

TRANSFER OF DATA WHEN CONCLUDING A CONTRACT FOR DIGITAL SERVICES AND CONTENT

We only transfer personal data to third parties when this is necessary for the performance of the contract, for example to the credit institute responsible for processing the payment.

No other data transfer takes place unless you have given your express consent. Your data will not be passed on to third parties without your express consent, e.g. for advertising purposes.

Data is processed on the basis of Article 6(1)(b) of the RGPD, which authorizes the processing of data where it is necessary for the performance of a contract or pre-contractual measures.

5. ANALYSIS TOOLS AND ADVERTISING

GOOGLE ANALYTICS

This website uses the functions of the Google Analytics web analysis service. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

Google Analytics uses so-called "cookies". Cookies are text files that are stored on your computer and enable analysis of how you use the website. The information generated by the cookie about your use of the website is generally transferred to a Google server in the USA, where it is stored.

Google Analytics cookies are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize its web offering and advertising.

IP ANONYMIZATION

We have activated IP anonymization on this website. This means that your IP address will be truncated by Google in the member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage for website operators. The IP address transmitted by your browser via Google Analytics will not be combined with any other data held by Google.

BROWSER PLUG-IN

You can prevent the storage of cookies by setting your browser to do so; however, please note that if you do so, you may not be able to use all the functions of this website. You can also prevent the collection of the data generated by the cookie about your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=fr

OPPOSITION TO DATA COLLECTION

You can prevent the collection of your data by Google Analytics by clicking on the following link. A deactivation cookie will be installed to prevent the collection of your data the next time you visit this website: deactivate Google Analytics

You can find further information on the management of user data with Google Analytics in the Google privacy policy :

https://support.google.com/analytics/answer/6004245?hl=fr

ORDER DATA PROCESSING

We have concluded an order data processing contract with Google and fully comply with the strict guidelines of the data protection authorities when using Google Analytics.

DEMOGRAPHICS ON GOOGLE ANALYTICS

This website uses the "Demographics" function of Google Analytics. This enables us to produce reports containing information on the age, gender and interests of site visitors. This data is derived from Google's targeted advertising as well as visitor data from third-party suppliers. These data cannot be attributed to a specific person. You can deactivate this function at any time using the ad settings in your Google Account, or you can generally refuse to have your data collected by Google Analytics, as explained under "Opposition to data collection".

GOOGLE ADWORDS AND GOOGLE CONVERSION TRACKING

This website uses Google AdWords. AdWords is an online advertising program from Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter "Google").

In the context of Google AdWords, we use what is known as conversion tracking. When you click on an advertisement displayed by Google, a cookie is created for tracking conversions. Cookies are small text files stored on the user's computer by the browser. These cookies lose their validity after thirty days and do not allow the user to be personally identified. If the user uses certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and been redirected to this site.

Each Google AdWords client receives a different cookie. Cookies cannot be tracked using AdWords customer websites. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to a site equipped with a conversion tracking tag. They do not, however, receive any personally identifiable information. If you do not wish to participate in tracking, you can opt out by simply deactivating the Google conversion tracking cookie in your browser's user settings. In this way, you will not be included in conversion tracking statistics.

Conversion cookies are stored on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize its web offering and advertising.

Further information on Google AdWords and Google conversion tracking can be found in the Google privacy policy: https://policies.google.com/privacy?hl=fr&gl=fr

6. NEWSLETTER

NEWSLETTER DATA

If you wish to receive the newsletter offered on the website, we need your e-mail address and information that enables us to verify that you are the owner of the e-mail address provided and consent to receiving the newsletter. No other data will be collected, or only on a voluntary basis. This data will only be used to send the requested information and will not be transferred to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Article 6(1)(a) of the GDPR). You may revoke your consent to the storage of data and e-mail address and to their use for the purpose of sending the newsletter at any time by using, for example, the newsletter unsubscribe link. The revocation does not affect the legality of the data processing carried out prior to the revocation.

We retain the data collected for the purpose of sending the newsletter until you unsubscribe from the newsletter, and delete it once you have unsubscribed. Data stored for other purposes (e.g. e-mail addresses for the members' area) remain unaffected.

YMLP COMPANY

In accordance with the RGPD, we only send electronic newsletters to people who have expressly consented to them.

These electronic newsletters are sent using "YMLP", a Belgian software company whose servers are located in the territory of the European Union. YMLP operates exclusively within the meaning of the provisions of the RGPD.

For further information: https://www.ymlp.com/fr/conditions-d-utilisation.html

7. PLUG-INS AND TOOLS

YOUTUBE

Our website uses plug-ins from the YouTube website, operated by Google. The website operator is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit one of our pages with a YouTube plug-in, a connection is established with YouTube's servers. The history of the pages of our site that you have consulted will thus be transmitted to the YouTube server.

If you are logged in to your YouTube account, you allow YouTube to attribute your browsing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of an attractive presentation of our online offers. This is a legitimate interest within the meaning of Article 6(1)(f) of the RGPD.

You can find more information about the management of user data in YouTube's privacy policy under : https://policies.google.com/privacy?hl=fr&gl=fr

GOOGLE WEB FONTS

To ensure uniform display of fonts, this site uses so-called web fonts, provided by Google. Each time a page is called up, your browser loads the web fonts required in its cache to display text and fonts correctly.

To do this, the browser you are using must connect to Google's servers. Google will then be informed that your IP address has been used to access our website. The use of Google's web fonts is in the interest of a uniform and attractive presentation of our online offerings. This is a legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

If your browser doesn't support web fonts, your computer will use a default font.

Further information on Google's web fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy. https://policies.google.com/privacy?hl=fr&gl=fr

GOOGLE MAPS

This site uses the Google Maps service via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Your IP address must be saved in order to use the functions of Google Maps. This information is generally transferred to a Google server in the USA, where it is stored. The provider of this website has no influence on this data transfer.

The use of Google Maps is carried out in the interest of an attractive presentation of our online offers and the ease of searching for the locations indicated on our website. This is a legitimate interest within the meaning of Article 6(1)(f) of the RGPD.

You can find more information about the management of user data in Google's privacy policy: https://policies.google.com/privacy?hl=fr&gl=fr

8. SOCIAL NETWORKS

Each access to one of our social network profiles (Facebook, Instagram, LinkedIn, YouTube) generates various data, such as the amount of data transmitted, the IP address used or the time of access. The technical access and further use of the data generated when accessing one of our social network profiles is basically managed by the operators of these social networks. We have no access to the usage data collected and cannot determine how this data is used by the various operators. We cannot therefore be held responsible for the way in which this data is managed from a data protection point of view. We would nevertheless like to draw your attention to the fact that data processing carried out by Facebook, Instagram, LinkedIn or YouTube may take place outside the European Union or the European Economic Area. Please contact the operators directly for further details on how they handle the data collected.

The operators of the social networks provide us exclusively with statistical and anonymous analyses of the accesses to the profiles we have opened on their networks. Like any other user, we also see the messages posted by individuals on these profiles. We do not analyze this data in any other way.

We would like to draw your attention to the fact that the messages you publish on the profiles we have on these social networks are basically viewable worldwide.

You can find out more about how Facebook processes your data here

You can find out more about how Instagram processes your data here
For more information on how LinkedIn processes your data, click here.
You can find out more about how YouTube processes your data here

Social media

Voyages Flammang uses social media to keep you informed of travel offers. Voyages Flammang may display advertisements on social media platforms. The advertisements are distributed on the basis of data that the social media platform collects with your consent. The conditions under which your data is collected by social media platforms, including the privacy statement, can be found on the social media platform's website.

If you have given your permission when you subscribe to our newsletters, we associate the e-mail address at which you receive our newsletter with the one you use on social media platforms in an encrypted and non-identifiable way in order to establish a correspondence if the e-mail address you use on these social media platforms is the same e-mail address with which you receive our newsletters. In this way, we can deliver personalized advertising tailored to your needs.

9. RESERVATIONS, GIFT VOUCHER PURCHASES AND GIFT LISTS

Fulfillment of your booking request and other offers and services

In order to perform the services we offer (booking a trip, taking out travel insurance, taking part in opinion surveys, evaluating travel services), we require personal data about you as part of the intermediary service contract in accordance with Article 6(1)(b) of the RGPD, such as your title, your name, if applicable your date of birth, your address, your e-mail address, your telephone number and, if applicable, your bank or credit card details. To book travel services, we also need the personal data of the people who will accompany you. Please ensure that you provide us with all the information of the persons accompanying you with their consent.

We transfer this personal data to the service providers involved, e.g. tour operators and associated service providers (e.g. airline, hotel, shipping company), travel insurance companies, technical reservation systems and Internet booking services. Without this data, we would not be able to carry out the booking of a travel service.

When booking a flight to the USA, airlines transmit each passenger's flight and booking information to the US immigration authorities prior to arrival. Without this data, entry into the U.S. is impossible.

Booking scheduled flights with Ypsilon.Net AG (Vibeler Landstraße, 203, 60388 Frankfurt) is subject to the following privacy policy: http://www.ypsilon.net/datenschutz/

When you make a reservation using Traveltainment's online reservation service, Traveltainment uses your contact details (e-mail address) to send you an e-mail after your trip, inviting you to rate the hotel where you stayed. Traveltainment is also entitled to anonymize personal data and thus evaluate user behavior with regard to the software.

Booking package tours, vacation accommodation and hotels with Traveltainment GmbH (Carlo-Schmid- Str. 12, D-52146 Würselen/Aachen) is subject to the following privacy policy: https://amadeus.com/fr/politiques/politiques-amadeus

The purchase of gift vouchers on our website, as well as the creation of gift lists with Lineheart S.à.r.l. (Rue Drosbach 1, Z.A. am Bann, L-3372 Leudelange) are subject to the following privacy policy: https://www.lineheart.lu/fr/conditions-generales/

10. PAYMENT PROVIDERS

SIX PAYMENT SERVICES

If you opt for payment by credit card from the service provider SIX Payment Services, payment is made via the service provider SIX Payment Services (Europe) S.A., 10, rue Gabriel Lippmann, L-5365 Munsbach, to whom we transfer the information you have given us as part of the order process in addition to the information relating to your order, in accordance with Article 6(1)(b) of the RGPD.

Your data will only be transferred by the service provider SIX Payment Services for the purpose of processing the payment and only to the extent required for this purpose.

Payment data processing and execution are carried out exclusively by SIX Payment. SIX Payment also informs us whether a payment has been debited and whether a booking has been made.

SIX Payment is not responsible for the processing of contract data, but only for the execution of the payment.

SIX Payment's privacy policy confirms that your personal data is processed in accordance with the GDPR.

SIX Payment's privacy policy can be found here : https://www.six-payment-services.com/fr/services/legal/privacy-statement.html#country=lu