FAQ – Your Frequently Asked Questions

We offer all types of trips: beach holidays, tours, cruises, custom trips, and more.

You can book in-store, via email, by phone, or even by video call according to your preference.

To find out our opening hours and contact methods, visit the Agencies page on our website.

Cancellation and modification policies depend on the Tour Operator you book with. We advise you to consult your travel advisor.

We accept payments by credit card, cash, bank transfers, and Edenred or Sodexo gift cheques.

Yes, a 30% deposit is required at the time of booking, with the balance payable later.

Yes, we regularly offer special deals and promotions. Stay informed by visiting our website, following us on social media, or subscribing to our newsletter!

Absolutely! We have options for last-minute bookings. Contact us to check current availability and special offers.

We offer travel vouchers valued at €25, €50, and €100, as well as the option to choose your own amount. These gift vouchers are perfect for gifting a memorable adventure!

You can purchase a gift voucher directly on our website or by visiting one of our agencies. Simply choose the amount and complete the purchase online.

Yes, our gift vouchers are valid for one year from the date of purchase. Feel free to use them when planning your next holiday!

Yes, you can use gift vouchers for all trips and services offered by Voyages Flammang, whether for a stay, a cruise, or a custom trip. Note, if the gift voucher was offered by Voyages Flammang, conditions may apply as indicated on the voucher.

Absolutely! For special occasions like a wedding, birthday, or retirement, you can create a gift list here.

For travel, you will need a valid passport, and sometimes a visa depending on your destination. Remember to check your passport’s validity and the specific requirements of the country you are visiting. We can assist you with the necessary information to avoid any surprises!

Packing can be stressful, but don’t worry! Make sure to pack clothes suitable for your destination, a plug adapter, and essentials like personal medications. Don’t forget to check your airline’s baggage restrictions and always keep important documents handy. Here’s a printable checklist to ensure you don’t forget anything in your suitcase!

To find out if a visa is needed, we recommend checking the Foreign Affairs department’s website or contacting us directly. We can guide you through the visa application process and inform you about the associated timelines and costs.

Of course! Travelling with children is perfectly possible. Many destinations and hotels offer discounts for families. We can also advise you on the best options to ensure your holiday is enjoyable and suitable for both young and old.

For safe travel, make sure to follow the health and safety advice of your destination country. Stay informed about local conditions, keep your valuables safe, and always have a copy of your important documents. If needed, our advisors are here to assist you.

In case of a cancelled or delayed flight, we recommend you contact the airline directly or our agency. We can help reorganise your travel, find alternatives, and check your compensation rights. We are here to support you, no matter the situation.

The ability to change your booking depends on the type of ticket or stay booked. Contact us promptly to learn about the modification terms. We will do our best to assist you with the necessary changes.

Yes, we offer trips suitable for people with reduced mobility. We work with partners who provide specific facilities and services to ensure a comfortable and enjoyable journey for everyone.