FAQ - Frequently asked questions

General

We offer all types of travel: beach breaks, tours, cruises, tailor-made trips and much more.

You can book at the branch, by e-mail, by phone or even by video, depending on your preference.

To find out about our opening times and how to contact us, go to the Branches page on our website.

Cancellation and modification conditions depend on the Tour Operator you book with. We recommend that you ask your travel consultant for more information.

Payment and Booking

We accept payment by credit card, cash, bank transfer and Edenred or Sodexo complimentary vouchers.

Yes, a deposit of 30% is required with the order, the balance can be paid later.

Yes, we regularly offer special deals and promotions. Stay informed by visiting our website, our social networks or by subscribing to our newsletter!

Absolutely! We have options for last-minute bookings. Contact us for current availability and special offers.

Gift Vouchers

We offer travel vouchers worth €25, €50 and €100, with the option of choosing the amount of your choice. These gift vouchers are perfect for an unforgettable adventure!

You can buy a gift voucher directly from our website or by visiting one of our branches. Simply choose the amount and complete the purchase online.

Yes, our gift vouchers are valid for one year from the date of purchase. Don't hesitate to use them to plan your next vacation!

Yes, you can use gift vouchers for all the trips and services offered by Voyages Flammang, whether for a stay, a cruise or a tailor-made trip. Please note that if the gift voucher has been offered by Voyages Flammang, there may be conditions applied, indicated on the voucher.

Absolument ! Pour des occasions spéciales comme un mariage, un anniversaire ou un départ en retraite, vous pouvez créer une liste de cadeaux ici.

Your trip

To travel, you'll need a valid passport, and sometimes a visa depending on your destination. Don't forget to check the validity of your passport and the specific requirements of the country you're visiting. We can help you with the necessary information to avoid any unpleasant surprises!

Packing can be stressful, but don't panic! Remember to pack the right clothes for your destination, a plug adaptor, and essential items such as personal medication. Don't forget to check your airline's baggage restrictions, and always keep your important documents close at hand. Here's a checklist you can print out to make sure you don't forget anything in your suitcase!

To find out whether a visa is required, we recommend that you consult the Ministry of Foreign Affairs website or contact us directly. We can guide you through the visa application process, and inform you of the associated timescales and costs.

Of course you can! Travelling with children is perfectly possible. Many destinations and hotels offer discounts for families. We can also advise you on the best options to make your vacation enjoyable and suitable for young and old alike.

To travel safely, be sure to follow the health and safety advice of your destination country. Stay informed about local conditions, keep your valuables in a safe place, and always carry a copy of your important documents. If you need assistance, our advisors are there to help.

In the event of a cancelled or delayed flight, we advise you to contact the airline or our agency directly. We can help you reorganize your trip, find alternatives and check your rights to compensation. We're here to support you, whatever the situation.

The possibility of modifying your reservation depends on the type of ticket or stay booked. Please contact us as soon as possible to find out about the conditions for making changes. We will do our best to help you make the necessary changes.

Yes, we offer trips adapted for people with reduced mobility. We work with partners who offer specific infrastructures and services to ensure a comfortable and pleasant journey for all.